Terms & Conditions

Welcome to Dawn Perfume Bottles. 

By using our website: https://www.dawnperfumebottles.com you agree to comply with the following Terms and Conditions in full. If you do not agree with any part of these terms and conditions kindly refrain from using our services.

For any inquiries please contact us via:

Email: info@dawnperfumebottles.com

Phone: (+254) 705 235 177


1. Eligibility:

  • To use our services, you must:

  •     a) Be at least 18 years old.

  •     b) Have the legal capacity to enter into a contract under Kenyan law.

  •     c) Have a registered personal M-Pesa Account. Should you not have a registered M-Pesa account you will need to have permission to use the M-Pesa account you would like to pay with.

We rely on the accuracy of the information you provide. If an unauthorized person uses your account, we are not liable for any losses incurred.


 2. Sign up & Account Security:

  • To access the website to enable you make an order you will need to create an account and provide the below details:

  •     a) Full Name

  •     b) Email Address

  •     c) Phone Number

  •     d) Physical Address

By signing up you agree:

    a) To keep your login credentials confidential.

    b) To notify us immediately you suspect unauthorized access or activity to your account.

    c) To be responsible for all activities under your account.

You may cancel your account at any time by contacting our support team.


3. Conditions of Sale:

  • All orders are subject to availability. If there is an issue with an order we shall get in touch with you.

  • Once you complete an order, you will receive an email confirming the receipt of the same.

  • When making an order please ensure that all the details that you provide to us are true and accurate.

  • Our online sales team will receive the order and confirm the payment. We accept your order once payment has been received. 

  • Most bottles have various colors on them as well as the cap or clear bottles where the color is on the cap only. All orders shall have a balance of all the colors available. 

  • At the moment we only accept MPESA as our mode of payment.


4. Shipping & Delivery Policy:

  • Our priority is to offer fast and efficient delivery. 

  • Orders placed between 9:00am to 3:00pm will be processed and dispatched within two hours upon confirmation of the payments.

  • Orders placed after 3:00pm will be processed and dispatched the next day by 9:30am.

  • Orders to be delivered within Nairobi CBD are not charged any delivery fees.

  • Orders to be delivered outside Nairobi CBD will attract a delivery fee. The delivery amount is subject to the courier company as well as the size of the package. The same will be paid before any dispatch of the goods to the courier company is made.

  • Once the orders are dispatched we shall share the shipping confirmation from the courier company.

  • The delivery agent will call you upon arrival of the goods to confirm delivery.

  • Orders placed on Sunday’s or on public holidays will be processed the next working day.


5. Damages & Issues:

  • If on your order you receive the wrong item, please contact us immediately at info@dawnperfumebottles.com or via +254 705 235 177. We will arrange for a replacement at the earliest time possible.

  • Please retain all packaging materials and damaged goods for inspection.


6. Return Policy:

  • Due to the nature of our products all sales are final and goods once sold cannot be returned. We take great care in ensuring the quality and integrity of our items before they are shipped. If you encounter any issues with your order please reach out to our customer service team and we will do our best to assist you.


7. Liability & Disclaimers:

  • We strive for accuracy however the product images are for illustration purposes – actual items may differ slightly.

  • We do not guarantee uninterrupted website access due to technical issues beyond our control.


8. Intellectual Property Rights:

  • All website content (logos, text, images and trademarks) belongs to Dawn Perfume Bottles and cannot be copied modified or distributed without permission.


9. Governing Law:

  • These Terms & Conditions are governed by the laws of Kenya. Any disputes will be resolved under Kenyan jurisdiction.

10.  Changes to Terms & Conditions:

  • We may update these terms and conditions at any time. Changes will be posted on our website with an effective date of the changes.